Return & Refund Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
All products come with a free replacement/free Return for 30 days from the date of Delivery.
Can I cancel my order after it has been placed?
Yes, you are eligible to cancel without penalty within 12 hours of your purchase. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. However, once you receive your item, you have 30 days to return your item to us (If for any reason you changed your mind and decided you do not want your order, please make sure you return the item in its original condition and original packaging) and you will receive a full refund.
I have entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, and we might be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied. For more details please follow our shipping policy
Damaged on arrival?
If your item arrives in a physically damaged condition, is defective, wrong, or is significantly different from the product description which is rarely the case, please provide the evidence within 48 hrs from the delivery. The evidence should be a photo/video of the item and the packaging showing the issues and sent to firstname.lastname@example.org . Upon approval, you will receive the RA# with the return shipping label and the address of the closest warehouse where you can mail the product you would like to return.
We will issue a full refund when the item reaches us and the item condition is inspected. we may be sent you a free replacement package instead of a refund upon your approval.
If your item received parts that are missing, please contact us immediately at email@example.com and we will follow up with the shipping carriers and get your item(s) to arrive to you or a replacement part if the item(s) is lost.
Faulty manufacturing or broken after use?
If your item has some manufacturing fault or is broken/not working after proper use, please contact us at firstname.lastname@example.org with a photo/video of the item and describe the issue for the return authorization. we’ll cover the cost of shipping the item back to our warehouse.
This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Product Never Arrived? (if applicable)
If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.
In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. If there is no information regarding your order or the item is lost in transit please contact us at email@example.com for our customer support team to get back to you and we will reach out to our shipping providers to help assist with your inquiry.
We will issue a full refund or a fresh package according to your choice.
- Buyer no longer wants the items: this is the most common example that we cannot honor if we want to continue offering great value at Digidepot. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer remorse such as incorrect color, size, product, or model: Please make sure to select the right attributes before placing an order. if any incorrect variants such as color, size, or model were selected mistakenly during the purchase, please contact us immediately to apply the changes. unfortunately, we can’t promise the correction if the order has been processed and/or shipped.
- Buyer found items cheaper somewhere else: Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
What item(s) are not eligible for returns or exchanges?
- Perishable goods such as food, flowers, newspapers, or magazines
- Sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards, Downloadable software products
- Some health and personal care/wearable items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the warehouse without contacting us first as there is no way for us to track the return package.
Currently, we are using Stripe and Paypal as our payment gateways. We currently accept credit cards from Visa, Mastercard, Discovery, and American Express.
Refunds (if applicable)
Once your return is approved and inspected, we will send you an email to notify you that we have received your returned item. Please note that it can take 5-10 business days for your banks or credit card companies to process the credit and to have it appear back in your bank account.
Late or missing refunds
Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
A general rule that is applied to all exchanges is that the exchange inquiry must be requested within 30 days of delivery. In other words, we will not accept exchange requests after 30 days have passed since your delivery.
I have a question that wasn’t answered, can you please help?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂